Everything below is on this page so you can decide whether we are worth an email before you send one. There is nothing here you will only discover at the proforma stage.
Five lines in an email is usually enough. The more precise the brief, the closer the first quotation lands.
Standard business onboarding, once we move from quoting to ordering. Nothing unusual and nothing before you have a quotation in hand.
New accounts trade on advance payment or a deposit against a proforma invoice. Established accounts can be reviewed for terms. Larger orders can be structured against a documentary letter of credit where both sides want the protection.
Bank transfer only, to the account named on the proforma. We will never ask you to redirect a payment by email.
Quotations state the Incoterm explicitly, usually EXW, FCA or DAP. We will tell you plainly which one makes sense for your destination rather than quoting the one that flatters the number.
For deliveries into the EU from outside it, the importer of record has to be established in the EU. We will confirm who that is before the goods move, not after.
Lead times on the quotation are from cleared payment or confirmed order, whichever the terms say, and they are the factory's dates. If a date is at risk you hear it when we hear it.
Manufacturer warranty passes to you, with the terms stated on the quotation. Spare parts and consumables for anything we have supplied can be reordered directly.
Two ways, and you will always know which one applies to your order.
As a supplier. We buy from the manufacturer and sell to you. Our margin is in the price, the invoice is ours, and the responsibility for what arrives is ours.
As an agent. You buy directly from the manufacturer and we are paid a commission by them. In that case we tell you it is a commission arrangement before you order, because a buyer is entitled to know whose side the person advising them is on.
What we do not do is take a percentage of your order value for negotiating on your behalf. That pays us more the worse the price we get you, and it is a bad way to buy.
Stated up front, because it saves both sides a fortnight.
Every counterparty and destination is screened against EU and international sanctions lists. Where goods are dual-use or the destination is high risk, we require an end-user declaration and we document it. If an enquiry cannot be traced to a genuine end user, we decline it and keep the record.
We do not participate in multi-broker chains, and we do not trade on documents whose only purpose is to prove someone else's mandate. If you are a genuine end buyer or a genuine manufacturer, the process on this page is the whole process.
